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Frequently asked questions
Youventure
Event-ure FAQs
General
You can get a full refund if you cancel your order within three (3) days of purchase.
If you've hired a KV videographer, you're allowed to reschedule the shoot up to three (3) times. If you need to reschedule more than that, KV may cancel the project and issue a 50% refund.
For self-shot videos, you have six (6) months to finish filming. If it’s not completed by then, KV reserves the right to cancel the project and issue a 50% refund.
We’ll create your custom script and email it to you. If you opted for a pro videographer, we’ll get that scheduled, too. You have six months to finish filming and upload your files, but we recommend wrapping up as soon as you can. Afterward, we’ll edit your video and send you the finished product, along with your custom poster and t-shirts!
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